This document contains the terms and conditions for the provision of online services by Green Adventure.
I. The following capitalized terms shall have the meanings below, unless expressly stated otherwise:
Green Adventure or “Provider”: means SC Green Avenue SRL, with registered office in Bucharest, Str. Sg. Nițu Vasile, No. 56, Bl. 9, Sc. 4, Ap. 73, Sector 4, registered with the Bucharest Trade Register under no. J40/12718/2019, fiscal code 41682630, phone 0799.990.111, email office@greenadventure.ro, having bank account RO90BTRLRONCRT0641896701 opened with Banca Transilvania.
Contract: means the mutual agreement concluded remotely between the Provider and the Buyer through voucher purchase, by phone and/or online without their simultaneous physical presence, regarding the sale of one or more of the Services or Service Package(s), by placing an Order on the Platform by the Buyer and its acceptance by the Provider in compliance with legal provisions and the terms and conditions for the online provision of Green Adventure services.
Platform: means the website owned by Green Adventure under the domain www.greenadventure.ro and using Green Adventure logos, through which Green Adventure presents the Services available, and Buyers can select the Services / Service Packages they wish to purchase and pay for using one of the payment methods accepted by Green Adventure. The Platform is also used for processing and managing Orders for the delivery of Services and recording the related payments.
Order: means an order placed by the Buyer through the Platform by which the Buyer expresses a commitment to purchase one or more Services / Service Package(s), under the conditions set out in this document and/or agreed with Green Adventure via remote communication.
Services / Service Package: means any services offered to the Buyer for purchase, for a fee, via the Platform.
Newsletter: means a periodic information method, exclusively electronic (e.g., email or SMS), regarding the Services and/or promotions run by the Provider or its affiliates during a certain period.
II. Orders / Price / Payments
The price of the services, as well as the details regarding the validation of the registration in the service package, is displayed on the Platform and includes the cost of all publicly presented services.
* Payment method:
Advance – payable at the time of acceptance of the terms of this contract.
Full payment – payable no later than 7 days before the start of the services in the contracted package.
The payment method will be customized for each package.
The minimum number of participants is specific to each package.
Minimum number of persons required for the program to proceed:
___ persons, and the deadline for notification in case of cancellation is:
– 40 days before the start of the package if the program lasts at least five days;
– 30 days before the start of the package if the program lasts between three and five days;
– 72 hours before the start of the package if the program lasts between one and two days.
III. Contract Conclusion
3.1. The contract is considered agreed and shall come into force once the following cumulative conditions are met:
a) All information related to the Services or service packages has been read and accepted by the Buyer;
b) When the Buyer receives written confirmation of the reservation from the Provider and pays the advance / full payment for the service package. It is the Provider’s responsibility to inform the Buyer by any written means agreed (phone, email, SMS, etc.) whether the requested reservation has been confirmed.
3.2. If the registration method is not followed, the Provider reserves the right to cancel the reservation and, if applicable, refund the amount paid by the Buyer in accordance with Chapter VI of this contract.
3.3. This contract is made fully available to the Buyer on the Platform and, after booking the services, may be sent to the email address provided by the Buyer.
3.4. The information provided to the Buyer is an integral part of this contract regarding the service package and may only be amended with the express agreement of the contracting parties. The photos shown in brochures, special offers, websites, or advertising materials are indicative and for information purposes only and do not affect the quality and quantity of the services contracted by the Buyer.
3.5. The contract terminates automatically upon completion of the actual provision of the service package.
IV. Rights and Obligations of the Provider
4.1. The Provider undertakes to provide the Buyer with all essential information regarding the service package before concluding the contract. Service packages can only be purchased through the Platform.
4.2. The Provider may terminate the contract and offer the Buyer a full refund of all payments made for the package within 15 days of termination, with the following exceptions:
a) when the failure or improper performance of contractual obligations is due to the Buyer;
b) when the failure to fulfill contractual obligations is due to force majeure or circumstances that the Provider could not foresee or avoid – such as schedule changes imposed by special situations, Hidroelectrica work schedule changes, delays of transport (including charter), lost luggage, airline changes or schedule/route changes, traffic delays, transport breakdowns, accidents, blockages, roadworks or repairs, or adverse weather conditions that may endanger participants.
4.3. The Provider will send all notifications, mentions, or possible modifications to the service package to the email address provided by the Buyer and explicitly mentioned in the service contract. It is the Buyer’s responsibility to verify the accuracy of the contact details upon confirmation of the contract.
4.4. The Provider is responsible for the proper execution of all services included in the contract.
4.5. The Provider reserves the right to modify certain clauses of the service package contract only if the following cumulative conditions are met:
a) the modification is insignificant;
b) the Buyer is clearly, intelligibly, and prominently informed of the change on a durable medium.
4.6. If one of the services is not performed in accordance with the contract, the Provider will remedy the non-conformity, except in the following cases:
a) the non-conformity cannot be remedied;
b) the remedy would incur disproportionate costs, considering the extent of the non-conformity and the value of the affected services.
4.7. If one of the services is not performed as agreed and the Provider determines that it will not be able to deliver it, the Provider must:
a) offer the Buyer suitable alternatives to continue the service package without increasing the price, with the replacement services being of the same quality and quantity;
b) refund the Buyer the amount corresponding to the difference between the paid and actually provided services.
4.8. If the purchased service package includes air transport, the Airline Carrier, without the Provider’s approval, has the right to change the flight times. Therefore, the Provider is not responsible for flight departures/arrivals at different times than those listed in the tour program. In case of such delays, the airline is obliged to assist passengers in accordance with Regulation no. 261/2004, implemented by Government Decision no. 1912/2006. All issues regarding flight operations fall under the competence and responsibility of the carrier, and the airline ticket represents the contract between the passenger and the carrier.
4.8.1. If the purchased service package includes maritime transport, the Maritime Carrier, without the Provider’s approval, has the right to change the maritime transport schedule. Therefore, the Provider is not responsible for such schedule changes, which fall under the exclusive responsibility of the maritime carrier. All issues related to maritime transport and its related actions fall under the competence and responsibility of the carrier, with the ticket representing the contract between the passenger and the carrier.
4.9. The Provider manages all personal data collected during the use of the website in accordance with current data protection laws and public interest data dissemination regulations. To fulfill legal obligations, the Provider processes personal data for the following purposes: executing and improving commercial services provided through internal IT systems; customer management; financial and administrative management; managing conflicts of interest; complying with audits and checks by authorities; handling the contractual relationship with clients, including order processing, validation, dispatch, and invoicing; informing clients about the status of their order or future offers of interest; storing and archiving documents; implementing personal data security measures.
To achieve these purposes, the Provider may also rely on its legitimate interest in operating its business. In connection with the conclusion and execution of the contract between the Client and the Provider, personal data is processed for: managing the contractual relationship (order); providing products and services; ensuring the proper execution of commercial transactions; performing or processing payments; ensuring data quality; establishing, exercising, or defending legal rights; and handling complaints related to the contracted products and/or services.
V. Rights and Obligations of the Buyer
5.1. The Buyer has the option, within 7 days from receiving a notification from the Provider, to accept the proposed modification or to terminate the contract without paying any termination penalty, in the following cases:
a) before the start of the service package execution, the Provider is forced to significantly modify any of the main characteristics of the services listed in section 4.2;
b) the Provider cannot meet the special requirements of the Buyer that were previously accepted.
5.1.1. If the Buyer does not respond within 7 days from receiving the Provider’s notification, the contract is considered concluded, and the Buyer shall be compensated in accordance with Articles 6.1 and 6.2.
5.1.2. If the changes made to the contract result in a reduction in the quality or cost of the package, the Buyer is entitled to a corresponding price reduction.
5.1.3. The Buyer may terminate the contract without paying a termination penalty and may obtain a full refund of any payments made if any of the essential elements of the package, other than the price, are significantly modified and the Provider has not made all efforts to remedy those elements.
5.1.4. If the Provider cancels the package before the start of its execution, the Buyer is entitled to a refund, except in the cases outlined in Article 4.2.
5.2. The Buyer may transfer the contract to another person who meets all the applicable conditions of that contract, by notifying the Provider via email at office@greenadventure.ro at least 7 days before the start of the package. Additional costs may apply if such exist.
5.3. The person transferring the contract and the one receiving it are jointly liable for the remaining balance and all additional fees, tariffs, or other transfer-related costs.
5.4. If, after the start of the service package, important elements of the package cannot be performed as agreed, the Buyer will receive appropriate alternative services from the Provider, without additional costs.
5.5. When a significant portion of the services cannot be performed as agreed in the package contract, the Provider will offer the Buyer, at no extra charge, suitable alternatives to continue the service package—ideally equivalent to or better than those specified in the contract. In the case of accommodation changes, accommodation in the same location or the closest available alternative is considered an appropriate replacement.
5.5.1. If it is impossible to provide alternative services or the Buyer rejects the proposed alternatives, they are entitled, as applicable, to a price reduction and/or compensation in accordance with Chapter VI, without terminating the service contract.
5.6. If the services are not performed according to the contract and this substantially affects the execution of the package, and the Provider does not remedy the issue, the Buyer may terminate the contract without paying a termination penalty.
5.7. The Buyer will receive all notifications, mentions, or any changes to the service package at the email address provided during the advance payment process and stated explicitly in this service contract. The Buyer is responsible for verifying the correctness of their contact details upon confirming receipt of this contract via email. The Buyer will also send all communications related to this contract to office@greenadventure.ro.
5.8. If the Buyer does not show up at the meeting place(s) mentioned in the service package description, or leaves the location(s) where services are to be provided, this is considered a unilateral termination of the contract without the Provider being required to refund the package cost.
5.9. The Buyer is obligated to follow the instructions and guidance of the Provider’s staff and to wear all required protective equipment indicated by the Provider.
5.10. The Buyer is responsible for any damages caused by their own fault to themselves, third parties, or property throughout the entire duration of the service package.
5.11. The Buyer is directly responsible for the destruction, loss, or damage of any equipment provided by the Provider for fulfilling the contract. Lost or damaged equipment must be immediately replaced with an identical item or paid for in full on the spot.
VI. Cancellations, Penalties, Compensation
6.1. The Buyer has the option to terminate the contract at any time before the start of the service package, in exchange for paying the following cancellation penalties:
**Cancellation conditions / penalties for external service packages:**
a) 30% of the service package price, if cancellation occurs between 60 and 30 calendar days before the departure date;
b) 50% of the service package price, if cancellation occurs between 29 and 15 calendar days before the departure date;
c) 100% of the service package price, if cancellation occurs within 14 calendar days before the departure date.
In cases of force majeure, advances or full payments are not refundable; however, they may be converted into a deposit in the Buyer’s name. The Buyer will receive a value voucher equivalent to the initial package price, which can be used in any future Green Avenue SRL program.
**Cancellation conditions / penalties for internal service packages:**
a) 50% of the service package price, if cancellation occurs between the reservation confirmation date and 30 days before the program start date;
b) 80% of the service package price, if cancellation occurs between 14 and 8 calendar days before the program start date;
c) 100% of the service package price, if cancellation occurs within 8 calendar days before the program start date. The Buyer may designate another person to take their place for the contracted package.
6.1.1. If the contracted service package includes activities that rely on Hidroelectrica’s water release schedule, or in the case of unfavorable weather conditions, and the Green Avenue SRL team and logistics have already been deployed, the Buyer is entitled to one of the following refund options:
– A 70% refund of the program price,
or
– Conversion of the full payment into a 100% value voucher issued in the Buyer’s name, valid for the entire current season.
6.1.2. If the contracted service package includes activities dependent on Hidroelectrica’s schedule or weather conditions, and the Green Avenue SRL team and logistics have not yet been deployed, the Buyer will receive a 100% refund of the amount paid.
6.2. If the contract is terminated under Article 5.1 and the Buyer does not accept another package, the Provider shall refund all payments made by or on behalf of the Buyer, without undue delay, and no later than 15 days from the termination date.
6.3. If the contract is terminated under Articles 4.2 and 6.6, the Provider shall refund any payments made by or on behalf of the Buyer for the respective package, minus the applicable termination penalty, without undue delay, and in any case no later than 15 days from the contract termination date.
6.4. The Buyer is entitled to a proportional price reduction for any period during which a non-conformity existed, unless the Provider proves that the non-conformity is attributable to the Buyer.
6.5. If the Buyer does not arrive on time at the airport or departure/destination location, or cannot travel due to non-compliant travel documents or other personal reasons that prevent them from leaving the country, the penalties listed in Article 6.1 apply.
6.6. The Buyer must submit a written request to cancel the contracted service package to the email address office@greenadventure.ro or in person at Green Avenue SRL headquarters in Bucharest, Sos. Olteniței, no. 103, ICTCM building, 2nd floor, room A204, Sector 4. Without such a request, the contract remains active.
6.7. All amounts mentioned in Article 6.1 will be retained by the Provider from the advance or total price of the service package paid by the Buyer, without the need for court intervention.
VII. Termination of the Contract, Contractual Compensation
7.1. The contract may be terminated by:
a) expiration of the period for which it was concluded; typically, this coincides with the date of completion of the services in the contracted package;
b) mutual agreement of the parties;
c) unilateral termination, at the initiative of one of the parties;
d) termination due to the fault of one of the parties.
VIII. Complaints
8.1. The complaint resolution procedure within the Provider’s activity requires that upon noticing any non-conformity in the service package, the Buyer sends a written complaint to the email address office@greenadventure.ro, in an attempt to resolve the issue directly with the Provider. This complaint will have a resolution period of 15 calendar days from the date of confirmation of its receipt.
IX. Notifications
9.1. According to the agreement of the contracting parties, any notification sent by one party to the other shall be deemed valid if sent to the correspondence addresses specified in the introductory part of this contract.
9.2. If the notification is made by post, it must be sent by registered mail with acknowledgment of receipt and shall be considered received by the recipient on the date indicated by the receiving post office on the acknowledgment.
9.3. If the confirmation is sent by email, it shall be considered received on the first working day after the day it was sent.
9.4. Verbal notifications are not considered by either party unless confirmed by one of the means provided in the previous paragraphs.
X. Advertising
10.1. The Client may express consent to receive commercial communications via email, SMS, MMS, WhatsApp, thus allowing the Provider and its partners to carry out such electronic communications.
10.2. The Client may withdraw consent to such communications at any time by sending a written request to the Provider at the email address indicated in the “Contact” section of the Platform or by unsubscribing automatically from receiving these marketing messages.
XI. Final Provisions
11.1. By signing the contract, or by accepting the service packages in the case of those purchased remotely by electronic means, by checking the box “Terms and conditions of participation” on the registration page of the Platform, the Buyer expresses their agreement and acknowledgment of the general conditions for the sale of service packages, in accordance with the Provider’s offer.