The 2026 season foreign vacation programs are being published.

Terms and Conditions

This document sets out the terms and conditions governing the online provision of services by Green Adventure (SC Green Avenue SRL / SC Acvamania Parc SRL).

I. Definitions

Green Adventure or “the Service Provider”: SC Green Avenue SRL, registered office at Bucharest, str. Sg. Nitu Vasile, no. 56, bl.9, sc. 4, ap. 73, sector 4, registered with the Bucharest Trade Register under no. J40/12718/2019, fiscal code 41682630, phone 0799.990.111, e-mail office@greenadventure.ro, bank account RO90BTRLRONCRT0641896701, Banca Transilvania / SC Acvamania Parc SRL, registered at Bucharest, str. Sg. Nitu Vasile, no. 56, bl.9, sc. 4, ap. 73, sector 4, under no. J40/6316/2014, fiscal code 33213226, bank account RO69BTRLRONCRT0CE9195401, Banca Transilvania.

Agreement: the distance contract concluded between the Service Provider and the Customer through voucher purchase, by phone and/or online, without their simultaneous physical presence, concerning the purchase of one or more Services or Service Packages, by the Customer placing an Order on the Platform and its acceptance by the Service Provider.

Platform: the website owned by Green Adventure at the domain www.greenadventure.ro, through which Green Adventure presents the Services offered, and Customers may select and purchase the Services/Packages of their choice.

Order: an order placed by the Customer through the Platform, expressing their commitment to purchase one or more Services/Service Packages under the conditions set out in this document.

Services / Service Package: any services offered to the Customer for purchase, for a fee, through the Platform.

Newsletter: a periodic, exclusively electronic communication (e-mail, SMS) regarding the Services and/or promotions run by the Service Provider or its affiliates.

II. Orders / Price / Payments

The price of services, as well as the details for confirming enrolment in a service package, are displayed on the Platform and include the cost of all services publicly listed thereon.

Payment method:

  • Deposit — payable at the time of accepting the conditions of this Agreement;
  • Full payment — payable: (a) no later than 30 days before the start of the services for external packages; (b) no later than 24 hours before the start of the services for domestic packages.

The payment method may be customised for each package individually.

The minimum number of participants is specific to each package and is explicitly stated in the programme description on the Platform. The deadline for notification in the event of cancellation due to insufficient participants is:

  • 20 days before the start of the package, if the programme lasts at least five days;
  • 15 days before the start of the package, for programmes lasting between three and five days;
  • 48 hours before the start of the package, for programmes lasting between one and two days.

Information: for external holiday packages, Green Adventure offers the option to pay in 5 interest-free instalments using shopping cards from Credit Europe Bank, Garanti Bank, Banca Transilvania, Alpha Bank and BRD Finance. Please contact us for details.

III. Conclusion of the Agreement

3.1. The Agreement is considered accepted and will enter into force when: (a) all information relating to the Services or service packages has been read and accepted by the Customer; and (b) the Customer receives written confirmation of the booking from the Service Provider and pays the applicable deposit/full payment.

3.2. In the event of non-compliance with the enrolment procedure, the Service Provider reserves the right to cancel the booking and, as applicable, to refund the amounts paid by the Customer in accordance with Chapter VI.

3.3. This Agreement is made fully available to the Customer on the Platform and, following the booking, may be sent to the e-mail address provided by the Customer.

3.4. The information provided to the Customer forms an integral part of this Agreement and may not be modified except with the explicit consent of both parties. Photographs featured in promotional materials are for illustrative purposes only and do not affect the quality or scope of the contracted services.

3.5. The Agreement terminates by operation of law upon the completion of the actual provision of the service package.

IV. Rights and Obligations of the Service Provider

4.1. The Service Provider undertakes to supply the Customer with all essential information regarding the service package prior to conclusion of the Agreement.

4.2. The Service Provider may terminate the Agreement and offer the Customer a full refund of all payments made, within 30 days of termination, except in the following circumstances:

  • the non-performance or defective performance of the contracted obligations is attributable to the Customer;
  • the non-performance is due to force majeure events or circumstances the Service Provider could not foresee or avoid — schedule changes imposed by special circumstances, Hidroelectrica schedule changes, flight delays (including charters), lost luggage, airline, schedule or itinerary changes, vehicle breakdowns, road blockages, roadworks, epidemics or pandemics declared by authorities, adverse weather conditions endangering participants, etc.

4.3. The Service Provider will send all notifications, notes or modifications to the e-mail address provided by the Customer.

4.4. The Service Provider is responsible for the proper execution of all services included in the Agreement.

4.5. The Service Provider may modify certain contractual clauses only if: (a) the modification is minor; and (b) the Customer is informed clearly, intelligibly and conspicuously, on a durable medium.

4.6. Where a service is not performed in accordance with the Agreement, the Service Provider shall remedy the non-conformity, except in the following cases: (a) the non-conformity cannot be remedied; (b) remedying it would involve disproportionate costs; or (c) the non-conformity is due to weather, hydrological or other natural conditions affecting participant safety, a situation governed exclusively by art. 6.1.4.

4.7. Where the Service Provider determines that it will be unable to perform certain services, it is obliged to: (a) offer the Customer suitable alternatives without any price increase; and (b) refund the Customer the difference between amounts paid and services actually rendered. Exception: the obligations under this article do not apply in the situations governed by art. 6.1.4, where individual activities cannot be carried out due to weather, hydrological or other natural conditions affecting participant safety on-site.

4.8. For packages including air or sea transport, the carrier may modify schedules without the Service Provider’s consent. The Service Provider is not liable for such changes. The ticket constitutes the sole contract between the passenger and the carrier.

4.9. The Service Provider processes all personal data in accordance with applicable data protection legislation.

V. Rights and Obligations of the Customer

5.1. The Customer may, within 7 days of receiving a notification from the Service Provider, accept the proposed modification or terminate the Agreement without penalty, in the circumstances referred to in art. 4.2.

5.1.1. If the Customer does not respond within 7 days, the Agreement is deemed concluded and the Customer will be compensated in accordance with art. 6.1 and 6.2.

5.1.2. Where modifications result in a reduction in the quality or cost of the package, the Customer is entitled to a corresponding price reduction.

5.1.3. The Customer may terminate the Agreement without penalty and obtain a full refund if any essential element (other than price) has been significantly modified and the Service Provider has not remedied the situation.

5.1.4. If, before the start of the package, the Service Provider cancels it, the Customer is entitled to a refund, except in the circumstances set out in art. 4.2.

5.2. The Customer may transfer the Agreement to another person meeting all applicable conditions, with written notice to office@greenadventure.ro at least 7 days before the start and payment of any additional costs.

5.3. The transferring party and the transferee are jointly and severally liable for the outstanding balance and all fees generated by the transfer.

5.4. Where, after the start of the package, important elements cannot be performed as agreed, the Customer will receive suitable alternative services at no additional cost. This article does not apply to individual activities that cannot be performed for safety reasons related to weather or natural conditions, governed exclusively by art. 6.1.4.

5.5. Where a significant portion of the contracted services cannot be performed as agreed, the Service Provider shall offer, at no additional cost, suitable alternative services for the continuation of the package, wherever possible equivalent to or of better quality than those specified. Where accommodation is changed, the nearest available alternative at the same comfort level shall be considered a suitable substitute. The provisions of this article do not apply in situations governed by art. 6.1.4.

5.5.1. If it is impossible to provide alternative services, or the Customer reasonably rejects the proposed alternatives, the Customer is entitled to a corresponding price reduction and/or compensation under Chapter VI, without being required to terminate the Agreement. The rights provided by this article do not apply in situations governed by art. 6.1.4, which excludes the right to a price reduction or compensation for weather or natural safety-related activity cancellations.

5.6. Where services are not performed in accordance with the Agreement and the Service Provider fails to remedy the situation, the Customer may terminate the Agreement without penalty.

5.7. The Customer will receive all notifications at the e-mail address provided. The Customer is responsible for verifying the accuracy of their contact details.

5.8. The Customer’s failure to appear at the specified meeting point(s), or their departure from the service delivery locations, constitutes unilateral termination of the Agreement, without any refund obligation on the Service Provider.

5.9. The Customer is required to follow the instructions of the Service Provider’s personnel and to wear all indicated protective equipment.

5.10. The Customer is solely responsible for any damage caused through their fault to themselves or to third parties throughout the duration of the package.

5.11. The Customer is directly responsible for the destruction, loss or damage of equipment provided by the Service Provider. Lost or destroyed equipment must be replaced on the spot or its value paid immediately.

5.12. — Health Declaration

By accepting this Agreement, the Customer declares on their own responsibility that they are physically and medically fit to participate in the contracted activities (rafting, kayaking, canyoning, via ferrata and similar activities involving physical risk). The Customer is required to inform the Service Provider in writing, prior to the start of the programme, of any relevant medical condition (cardiac, orthopaedic, epileptic, phobias, allergies, etc.) that could affect their safety or that of other participants.

Any incident or injury resulting from the non-disclosure of pre-existing medical conditions is the sole responsibility of the Customer, and the Service Provider shall not be held liable in such circumstances.

5.13. — Minor Participants

Participants under the age of 18 may take part in Green Adventure programmes exclusively on the basis of written consent from a parent or legal guardian. Parental consent must be submitted to office@greenadventure.ro prior to booking confirmation and forms an integral part of this Agreement.

The parent or guardian who signs the participation consent assumes full contractual responsibility for the minor throughout the entire programme, including compliance with guides’ instructions, wearing of protective equipment, and any damage caused by the minor’s conduct.

The Service Provider sets a minimum participation age for each programme, stated in the programme description on the Platform. The Service Provider may refuse participation by a minor who does not meet the age or fitness requirements, without obligation to refund amounts paid where the refusal is due to incorrect disclosure of age or health status.

5.14. — Accident Insurance

The Service Provider does not include personal accident insurance for the Customer or any other participant in the price of any service package (domestic or external). The responsibility for taking out appropriate accident insurance rests solely with the Customer.

The Service Provider strongly recommends obtaining accident insurance appropriate for outdoor sports activities before the start of the programme. The Service Provider shall not be held liable for damages that would have been covered by insurance that the Customer chose not to take out.

5.15. — Exclusion from the Programme

The Service Provider has the right to exclude a participant from the programme, without any obligation to refund amounts paid for unused days, in any of the following circumstances:

  • the participant refuses to follow the guides’ safety instructions;
  • the participant refuses to wear mandatory protective equipment;
  • the participant arrives at the programme under the influence of alcohol or prohibited substances;
  • the participant behaves in an aggressive, dangerous or disruptive manner towards guides, staff or other participants;
  • the participant’s physical or medical condition puts their own safety or that of the group at risk.

The decision to exclude a participant rests exclusively with the Service Provider’s authorised personnel and will be communicated to the participant in writing or verbally, with the reason stated.

5.16. — Image Rights / Photography and Video

During Green Adventure programmes, the Service Provider or its collaborators may take photographs and record video footage of the activities carried out.

By accepting this Agreement, the Customer and all participants included in the booking give their consent for photo and video material produced during the programme to be used by Green Adventure for promotional purposes (website, social media, advertising materials, portfolio), without payment of additional rights, for an indefinite period.

The Customer may refuse in writing the use of their image and/or that of participants included in the booking, by sending an explicit request to office@greenadventure.ro before the start of the programme. Such refusal does not affect the validity of the Agreement or the right to participate.

5.17. — Rescheduling (Change of Date)

The Customer may request a single free rescheduling of the contracted package, provided that the request is submitted in writing to office@greenadventure.ro at least 15 calendar days before the start date of the originally booked programme, and subject to availability of places on the requested date.

Rescheduling is subject to availability on the chosen date and does not entail any additional cost if requested within the above timeframe.

A second request to change the date from the same Customer will be treated as a cancellation, and the penalties set out in art. 6.1 will apply.

VI. Cancellations, Penalties, Compensation

6.1. The Customer may terminate the Agreement at any time before the start of the package, subject to the following cancellation penalties:

Cancellation conditions — external service packages:

  • 40% of the package price is retained as a penalty, if cancellation occurs between 60 and 31 calendar days before the start date;
  • 70% of the package price is retained as a penalty, if cancellation occurs between 30 and 16 calendar days before the start date;
  • 100% of the package price is retained as a penalty, if cancellation occurs less than 15 calendar days before the start date;
  • 100% of the package price is retained as a penalty, if the package was purchased as Last Minute or a similar promotion, regardless of the date of cancellation;
  • The value of a nominative airline ticket already purchased is retained in full and is non-refundable, regardless of the date of the cancellation request.
  • 100% of the payment is refunded if cancellation occurs more than 60 calendar days before the start date, with the exception of nominative airline tickets already purchased.

In the event of force majeure (e.g. travel restrictions, regional conflicts, epidemics/pandemics declared by authorities, occurring less than 15 days before the departure date), deposits/full payments will not be refunded; however, they may be converted into a credit voucher of equivalent value, redeemable for any programme throughout the current season.

Cancellation conditions — domestic service packages:

  • 100% of the payment is refunded (0% penalty), if cancellation occurs more than 30 calendar days before the start date;
  • 30% of the package price is retained as a penalty, if cancellation occurs between 30 and 15 calendar days before the start date;
  • 50% of the package price is retained as a penalty, if cancellation occurs between 14 and 8 calendar days before the start date;
  • 75% of the package price is retained as a penalty, if cancellation occurs between 7 and 3 calendar days before the start date;
  • 100% of the package price is retained as a penalty, if cancellation occurs less than 48 hours before the start date. Within this period, the Customer may nonetheless nominate another person to take their place, in which case the penalty does not apply.

6.1.1. Where the entire programme is cancelled by the Service Provider due to its dependence on the Hidroelectrica water release schedule or adverse weather conditions making the programme as a whole impossible to carry out, and the team and logistics have already been dispatched, the Customer may choose between:

  • A refund of 70% of the programme price;
  • A credit voucher of 100% of the amount paid, valid throughout the current season.

Note: This article applies exclusively to the cancellation of the entire programme. Individual activities that cannot be performed for safety reasons within a multi-activity package are governed by art. 6.1.4.

6.1.2. Where the team has not yet been dispatched, the Customer receives a 100% refund of the amount paid.

6.1.3. — Weather Conditions — Responsibility and Cancellation Procedure

Weather forecasts for the day of the programme — including precipitation (rain, showers) or temperatures lower than the Customer’s expectations — do not constitute grounds for cancellation at the Customer’s initiative and do not obligate the Service Provider to refund the deposit or any other amount paid.

The decision to cancel or reschedule a programme on account of weather rests exclusively with the Service Provider, which will make such a decision based on a safety risk assessment in accordance with applicable internal protocols and professional standards. The Service Provider will notify the Customer as early as possible before the programme date.

Where the Service Provider decides to cancel the programme for weather-related reasons, the provisions of art. 6.1.1 and 6.1.2 apply, as the case may be.

6.1.4. — Activities Not Carried Out for Safety Reasons within Service Packages

Green Adventure service packages — in particular external holidays — include a programme of outdoor activities (rafting, kayaking, canyoning, via ferrata, hiking, trekking and other similar activities) whose exact content may vary depending on weather, hydrological, terrain or other natural conditions observed on-site on the day of the activity.

The package price covers in full the organisation, logistics, local transport, accommodation, equipment, qualified personnel and all other components of the programme. The price does not represent the sum of the individual activities included and is not contingent upon the completion of each individual activity.

Where, on-site, the Service Provider’s authorised personnel determine that one or more activities cannot be carried out safely due to:

  • adverse weather conditions (precipitation, storms, dense fog, strong winds, extreme temperatures, etc.);
  • hydrological conditions (high or low water levels, dangerous currents, flash floods, etc.);
  • terrain or ground conditions (instability, landslides, obstructive vegetation, etc.);
  • any other natural or environmental factors affecting participant safety,

the Customer has no right to request a partial or full refund of the package price for activities not carried out, and the price paid remains unchanged.

The Service Provider will make every effort to replace unperformed activities with alternatives of equivalent value, where conditions and the schedule permit, without being bound by a firm contractual obligation to do so. The absence of an alternative does not give rise to any right to compensation or price reduction.

The decision not to carry out an activity for safety reasons rests exclusively with the Service Provider’s authorised personnel and may not be challenged by the Customer. The Service Provider will inform the Customer of any programme changes as early as possible.

This article constitutes an express derogation from the provisions of art. 4.7(b) of this Agreement, applicable exclusively to the situations described above.

6.2. Where the Agreement is terminated pursuant to art. 5.1 and the Customer does not accept an alternative package, the Service Provider refunds all payments made, no later than 30 days from the date of termination.

6.3. Where the Agreement is terminated pursuant to art. 4.2 and art. 6.6, the Service Provider refunds the payments made, less the applicable cancellation penalty, no later than 30 days from the date of termination.

6.4. The Customer is entitled to a corresponding price reduction for any period during which a non-conformity existed, except where: (a) the Service Provider demonstrates that the non-conformity is attributable to the Customer; or (b) the non-conformity consists in the non-performance of individual activities for safety reasons related to weather or natural conditions, governed exclusively by art. 6.1.4, which excludes the right to a price reduction.

6.5. If the Customer fails to arrive on time at the point of departure, or their personal documents do not comply with applicable legal requirements, the penalties set out in art. 6.1 apply.

6.6. The Customer must submit their cancellation request in writing to office@greenadventure.ro or in person at the Green Avenue SRL / Acvamania Parc SRL office at Bucharest, str. Izvorul Oltului, no. 9, bl. 22, sc. 2, ground floor, ap. 63, sector 4. In the absence of a written cancellation request, the Agreement is considered active.

6.7. All amounts referred to in art. 6.1 shall be retained by the Service Provider from the deposit or total price paid, without the need for court intervention.

6.8. — Bank Charges on Refunds

Where the Service Provider is contractually obliged to refund amounts paid in full or in part, the refund will be made by bank transfer. Bank charges applicable to the refund transaction will be borne on a SHARE basis, meaning that each party bears the charges applied by their own bank. The Service Provider is not responsible for bank charges applied by the Customer’s bank, nor for any foreign exchange differences at the date of processing the transfer.

VII. Termination of the Agreement, Contractual Damages

7.1. The Agreement may be terminated by:

  • expiry of the term for which it was concluded, generally coinciding with the date of completion of the services;
  • mutual agreement of the parties;
  • unilateral termination at the initiative of either party;
  • rescission, due to the fault of either party.

VIII. Complaints

8.1. Upon identifying any non-conformity, the Customer must send a written complaint to office@greenadventure.ro. The resolution deadline is 15 calendar days from acknowledgement of receipt.

IX. Notifications

9.1. Any notification addressed by one party to the other is validly fulfilled if sent to the correspondence addresses established in this Agreement.

9.2. Postal notifications must be sent by registered letter with acknowledgement of receipt and are deemed received on the date indicated by the post office.

9.3. E-mail notifications are deemed received on the first business day following the day on which they were sent.

9.4. Verbal notifications are not considered valid by either party unless confirmed in writing.

X. Marketing Communications

10.1. The Customer may give their consent to receive commercial communications by electronic mail, SMS, MMS or WhatsApp, permitting the Service Provider and its collaborators to send such communications.

10.2. The Customer may withdraw their consent for commercial communications at any time by submitting a written request to the e-mail address in the Contact section of the Platform, or by using the automatic unsubscribe option.

XI. Final Provisions

11.1. By signing the Agreement, or by accepting service packages purchased remotely by electronic means, through ticking the box Terms and Conditions of Participation on the Platform booking page, the Customer expresses their agreement with the general conditions governing the sale of service packages, in accordance with the Service Provider offer.

Document prepared by Green Adventure — SC Green Avenue SRL / Acvamania Parc SRL