This document contains the terms and conditions for the provision of online services by Green Adventure.
I. The following capitalized terms shall have the meanings set out below, unless expressly provided otherwise:
Green Adventure or ”Provider”: means SC Green Avenue SRL, with registered office in Bucharest, Str. Sg. Nițu Vasile, No. 56, Bl. 9, Sc. 4, Ap. 73, Sector 4, registered with the Bucharest Trade Register under no. J40/12718/2019, tax code 41682630, phone 0799.990.111, email office@greenadventure.ro, bank account RO90BTRLRONCRT0641896701 at Banca Transilvania / Acvamania Parc SRL, with the same registered office, registered under no. J40/6316/2014, tax code 33213226, phone 0799.990.111, email office@greenadventure.ro, bank account RO69BTRLRONCRT0CE9195401 at Banca Transilvania;
Contract: means the mutual agreement concluded remotely between the Provider and the Buyer through voucher purchase, by phone and/or online without the simultaneous physical presence of both parties, regarding the sale of one or more Services or Service Packages by placing an Order on the Platform and its acceptance by the Provider, in accordance with legal provisions and these terms and conditions.
Platform: means the website owned by Green Adventure with the domain www.greenadventure.ro and using Green Adventure logos, through which Green Adventure presents the Services offered. Buyers can select the Services / Service Packages they wish to purchase and pay through one of the payment methods accepted by Green Adventure. The Platform is also used for processing and managing Orders, delivering the Services, and registering payments for these.
Order: means an order placed by the Buyer through the Platform through which the Buyer expresses their commitment to purchase one or more Services / Service Packages under the conditions provided in this document and/or agreed with Green Adventure through a remote communication method.
Services / Service Package: means any services offered to the Buyer for purchase, for a fee, through the Platform.
Newsletter: means a periodic information method, exclusively electronic, via email or other remote communication form (e-mail, SMS), regarding the Services and/or promotions carried out by the Provider or its affiliates, within a certain period.
II. Orders / Price / Payments
The price of services, as well as the details for validating registration in the service package, is displayed on the Platform and includes the cost of all services presented publicly on the Platform.
* Payment method:
Advance – to be paid upon acceptance of the terms of this contract;
Full payment – must be paid:
a) no later than 30 days before the start of services for external packages;
b) no later than 24 hours before the start of services for internal packages;
The payment method may be customized for each specific package.
The minimum number of participants is specific to each individual package.
Minimum number of persons required for the program to be carried out:
___ persons, and the deadline for cancellation notice is:
a) 20 days before the program starts, if the program lasts at least five days;
b) 15 days before the program starts, if the program lasts between three and five days;
c) 48 hours before the program starts, if the program lasts between one and two days.
Note: For external vacation programs, Green Adventure offers the option of payment in 5 interest-free installments using shopping cards from Credit Europe Bank, Garanti Bank, Banca Transilvania, Alpha Bank, and BRD Finance. Please contact us for more details.
III. Contract Conclusion
3.1. The contract is considered agreed and will enter into force when the following conditions are cumulatively met:
a) All information regarding the Services or service packages has been read and accepted by the Buyer;
b) When the Buyer receives written confirmation of the reservation from the Provider and pays the advance / full amount for the service package. It is the Provider’s responsibility to inform the Buyer by any written means agreed with them (phone, email, SMS etc.) whether the requested reservation has been confirmed.
3.2. If the registration method is not followed, the Provider reserves the right to cancel the reservation and, if applicable, refund the amounts paid by the Buyer in accordance with Chapter VI of this contract.
3.3. This contract is made fully available to the Buyer on the Platform and, after reserving the services, may also be sent to the email address provided by the Buyer.
3.4. The information provided to the Buyer is an integral part of this contract concerning the service package and may only be modified with the explicit agreement of the contracting parties. The photographs presented in catalogs, special offers, websites, or advertising materials are indicative and informational and do not affect the quality or quantity of the services contracted by the Buyer.
3.5. The contract terminates automatically upon the completion of the actual provision of the service package.
IV. Rights and Obligations of the Provider
4.1. The Provider undertakes to provide the Buyer with all essential information regarding the service package prior to concluding the contract. Service packages can only be purchased from the Platform.
4.2. The Provider may terminate the contract and offer the Buyer a full refund of all payments made for the package within 30 days from termination, with the following exceptions:
a) when failure or improper fulfillment of contractual obligations is due to the Buyer;
b) when failure to fulfill contractual obligations is caused by force majeure or circumstances that the Provider could not foresee or avoid – changes to the schedule imposed by special situations, changes in Hidroelectrica work schedule, transport delays (including charter), lost luggage, airline, schedule or itinerary changes, traffic delays, vehicle breakdowns, accidents, blockages, roadworks or repairs, adverse weather conditions that may endanger participants, etc.;
4.3. The Provider will send all notifications, updates, or any changes to the service package to the email address provided by the Buyer and explicitly mentioned in the service contract. The Buyer is responsible for verifying the accuracy of the contact details at the time of contract confirmation.
4.4. The Provider is responsible for the proper execution of all services included in the contract.
4.5. The Provider reserves the right to modify certain clauses of the service package contract only if the following cumulative conditions are met:
a) the modification is insignificant;
b) the Buyer is informed about the modification in a clear, understandable, and well-highlighted manner, on a durable medium.
4.6. If one of the services is not executed in accordance with the service package contract, the Provider will remedy the non-compliance, except in the following cases:
a) the non-compliance cannot be remedied;
b) the remedy would involve disproportionate costs, considering the scale of the non-compliance and the value of the affected services.
4.7. If one of the services is not executed in accordance with the service package contract and the Provider determines that it cannot be carried out, the Provider is obliged to:
a) offer the Buyer appropriate alternatives to continue the service package without increasing the price, and the offered services shall be of the same quality and quantity;
b) refund the Buyer the amount representing the difference between the paid services and those actually provided during the activities;
4.8. In the case of purchasing a service package that includes air transport, the Air Carrier has the right to change flight times without requesting the Provider’s approval. Therefore, the Provider is not responsible for departures/arrivals of flights at times different from those listed in the tour schedule. For such delays, the airline is obligated to assist passengers according to Regulation No. 261/2004 implemented by Government Decision No. 1912/2006. Any issues regarding flight operations and related actions fall under the responsibility of the carrier, and the flight ticket represents the contract between the passenger and the carrier.
4.8.1. In the case of purchasing a service package that includes maritime transport, the Maritime Carrier has the right to change the transport schedule without requesting the Provider’s approval. Therefore, the Provider is not responsible for schedule changes that fall exclusively under the maritime carrier’s responsibility. Any issues regarding maritime transport and related actions fall under the responsibility of the carrier, and the ticket represents the contract between the passenger and the carrier.
4.9. The Provider manages all personal data received during the use of its web pages in accordance with applicable data protection legislation and regulations on public information disclosure. To fulfill legal obligations, the Provider processes personal data for: executing and improving commercial services offered by entering identity data into the company’s systems according to legal requirements; knowing its clientele; administrative and financial management; managing conflicts of interest; managing inspections conducted by authorities; managing the contractual relationship between the client and the Provider, including order processing, validation, dispatch, and invoicing; informing you about your order status, information about the purchased service package, or future activity packages that may interest you; storing, keeping (before archiving), and archiving documents; implementing data security measures. For these purposes, the Provider may also rely on its legitimate interest in conducting its business. To conclude and execute the contract between the Client and the Provider, the latter processes personal data for: managing the contractual relationship (order) with the Client; delivering products and services; ensuring proper commercial transactions; executing or processing payment operations; managing data quality; establishing, exercising, or defending the Provider’s legal rights in court; managing complaints and notifications received regarding the contracted products and/or services.
V. Rights and Obligations of the Buyer
5.1. The Buyer has the option, within 7 days from receiving a notification from the Provider, to accept the proposed modification or to terminate the contract without paying any termination penalty in the following cases:
a) before the start of the package execution, the Provider is forced to significantly modify any of the main characteristics of the services provided under point 4.2;
b) the Provider cannot fulfill the special requirements of the Buyer that were previously accepted;
5.1.1. If the Buyer does not respond within 7 days from receiving the notification sent by the Provider, the contract is considered concluded and the Buyer will be compensated in accordance with Articles 6.1 and 6.2.
5.1.2. If the changes to the service package contract result in a reduction in quality or cost, the Buyer is entitled to a corresponding price reduction.
5.1.3. The Buyer may terminate the contract without a termination penalty and may obtain a full refund of any payments made if any essential element of the package, other than the price, is significantly modified and the Provider has not made all reasonable efforts to correct it.
5.1.4. If the Provider cancels the package before the start of its execution, the Buyer is entitled to a refund, except for the situations mentioned in Article 4.2.
5.2. The Buyer may transfer the contract to another person who meets all conditions applicable to that contract, by notifying the Provider at office@greenadventure.ro at least 7 days before the package starts, and covering any additional costs, if applicable.
5.3. The person transferring the contract and the person receiving it are jointly responsible for the remaining balance and all related commissions, fees, and additional costs generated by the transfer.
5.4. If, after the start of the package, important elements of it cannot be carried out as agreed in the contract, the Buyer will receive appropriate alternative services from the Provider, without additional charges.
5.5. When a significant part of the services cannot be delivered as agreed, the Provider will offer the Buyer equivalent or better alternative services to continue the package, at no extra cost. In the case of accommodation changes, an alternative accommodation in the same location or as close as possible to the original is considered acceptable.
5.5.1. If providing alternative services is impossible or the Buyer refuses them, the Buyer is entitled, as applicable, to a price reduction and/or compensation in accordance with Chapter VI, without terminating the service contract.
5.6. If the services are not performed according to the contract and this significantly affects the package execution, and the Provider fails to remedy the issue, the Buyer may terminate the contract without paying a termination penalty.
5.7. The Buyer will receive all notifications, updates, or changes related to the service package at the email address provided at the time of advance payment and stated in this contract. The Buyer is responsible for checking the accuracy of their contact details when confirming receipt of this contract by email. The Buyer shall send all communications or updates to this contract to office@greenadventure.ro.
5.8. Failure to appear at the meeting point(s) specified in the package description, or leaving the service locations before completion, is considered unilateral termination of the contract, without the Provider being required to refund the cost of the package.
5.9. The Buyer is required to follow the instructions and guidelines of the Provider’s staff and wear all indicated protective equipment.
5.10. The Buyer is responsible for any damages caused by their fault to themselves, to third parties, throughout the duration of the contracted service package.
5.11. The Buyer is directly responsible for the destruction, loss, or damage of equipment provided by the Provider for fulfilling the contract. Lost or damaged equipment must be immediately replaced with an identical product or paid for on the spot.
VI. Cancellations, Penalties, Compensation
6.1 The Buyer has the right to terminate the contract at any time before the start of the package, in exchange for paying the following cancellation penalties:
Cancellation conditions / penalties for external service packages:
a) 50% of the service package price, if cancellation occurs between 60–31 calendar days before the start of the program;
b) 70% of the service package price, if cancellation occurs between 30–16 calendar days before the start of the program;
c) 100% of the service package price, if cancellation occurs less than 15 calendar days before the start of the program;
d) 100% of the service package price, if the Buyer purchased a travel package under special programs such as Last Minute or similar, regardless of when the cancellation is requested;
e) if the package price includes air transport, the value of the already-issued flight ticket is non-refundable in case of cancellation by the Buyer.
In case of force majeure (e.g., travel restrictions, regional/local conflicts, COVID-19 infection less than 15 days before departure), advance or full payments will not be refunded but can be converted into a credit under the Buyer’s name, who will receive a voucher equivalent to the original package, which can be used for any future program offered by Green Avenue SRL / Acvamania Parc SRL.
The Buyer is entitled to a 100% refund if cancellation is made more than 60 calendar days before the start of the program.
Cancellation conditions / penalties for internal service packages:
a) 30% of the package price, if cancellation occurs between 30–15 days before the start of the program;
b) 50% of the package price, if cancellation occurs between 14–8 calendar days before the start of the program;
c) 75% of the package price, if cancellation occurs between 7–5 calendar days before the start of the program;
d) 100% of the package price, if cancellation occurs within 48 hours before the program starts; the Buyer may designate another person to attend the contracted package instead.
6.1.1. If the purchased service package includes activities dependent on Hidroelectrica’s water release schedule or if unfavorable weather conditions apply, and the Green Avenue SRL / Acvamania Parc SRL team and logistics have already been deployed, the Buyer is entitled to the following options:
– In case of refund, the Buyer can recover 70% of the program price,
or
– The Buyer may convert the full amount into a 100% value voucher issued in their name, valid for the current season.
6.1.2. If the package includes activities involving Hidroelectrica’s water release or adverse weather and the logistics have not yet been deployed, the Buyer will receive a 100% refund.
6.2. If the service package contract is terminated under Article 5.1 and the Buyer does not accept another package, the Provider shall refund all payments made by or on behalf of the Buyer, no later than 30 days from the termination date.
6.3. If the contract is terminated under Articles 4.2 and 6.6, the Provider shall refund any payments made by or on behalf of the Buyer for the package, minus applicable cancellation penalties, no later than 30 days from the termination date.
6.4. The Buyer is entitled to a proportional price reduction for any period during which a non-conformity occurred, except where the Provider proves the issue is attributable to the Buyer.
6.5. If the Buyer misses the flight or departure location, or cannot travel due to non-compliant travel documents or other personal issues preventing departure, the penalties outlined in 6.1 apply.
6.6. The Buyer must submit a written cancellation request to office@greenadventure.ro or in person at the Green Avenue SRL / Acvamania Parc SRL office located at Str. Izvorul Oltului, No. 9, Bl. 22, Sc. 2, Ground Floor, Ap. 63, Sector 4, Bucharest. Without a written request, the contract remains valid.
6.7. All amounts mentioned in Article 6.1 of this contract will be retained by the Provider from the advance or total package price paid by the Buyer, without the need for court intervention.
VII. Termination of the Contract, Contractual Compensation
7.1. The contract may be terminated by:
a) the expiration of the period for which it was concluded; typically, this coincides with the date on which the contracted services are fully delivered;
b) mutual agreement of the parties;
c) unilateral termination, at the initiative of one of the parties;
d) termination due to the fault of one of the parties.
VIII. Complaints
8.1. The complaint resolution procedure of the Provider requires that upon identifying any non-conformity within the service package, the Buyer must submit a written complaint to the email address office@greenadventure.ro, in an effort to resolve the issue directly with the Provider. This complaint will be resolved within 15 calendar days from the date of confirmation of receipt.
VIII. Notifications
9.1. According to the agreement of the contracting parties, any notification sent by one party to the other shall be deemed valid if it is sent to the correspondence addresses stated in the introductory section of this contract.
9.2. If the notification is made by post, it must be sent as a registered letter with acknowledgment of receipt and shall be considered received by the recipient on the date mentioned by the receiving post office on the acknowledgment.
9.3. If the notification is sent by email, it is considered received on the first working day following the day it was sent.
9.4. Verbal notifications are not considered valid by either party unless confirmed using one of the methods described above.
IX. Advertising
10.1. The Client may express consent to receive commercial communications via email, SMS, MMS, or WhatsApp, thus allowing the Provider and its partners to carry out such electronic communications.
10.2. The Client may revoke their consent for such communications at any time by sending a written request to the Provider at the email address listed in the “Contact” section of the Platform or by automatically unsubscribing from future marketing messages.
X. Final Provisions
11.1. By signing the contract, or by accepting the service packages in the case of those purchased remotely through electronic means, by ticking the box “Terms and Conditions of Participation” on the Platform’s registration page, the Buyer expresses agreement and acknowledgment of the general conditions for the sale of service packages, in accordance with the Provider’s offer.